"We were able to book a room with 4 beds, very comfortable and with a lot of space."
America from United States
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"The balcony, the quiet street below even though in the heart of Madrid, the helpful staff, the great location"
Kristine from Spain
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"Location is excellent just a 2 minute walk to the main street with busses and taxis on our door step and also various metro stops very near."
gunnerlily1 from Ireland
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3-star family-run hotel off Gran Via with free pet stays
Location & Access
Sterling is situated 200 metres from Santo Domingo Metro station, with Gran Via just steps away. Puerta del Sol and the Royal Palace are both within a 10-minute walk from the hotel. Guests can walk to the Museo Nacional del Prado and find numerous shops, bars, and theatres along Gran Via.
Pet-Friendly Policy
Sterling offers free pet accommodation, a feature that sets it apart for pet owners visiting Madrid. No extra charges apply for bringing a dog or cat, making travel with pets straightforward. This policy is available for all room types, subject to availability.
Family-Friendly Accommodations
Rooms at Sterling can accommodate up to four guests, with setups including four single beds for families with teenagers. Each room includes a refrigerator, a private bathroom with good water pressure, and a safe. Extra beds are available on request, and the 24-hour front desk assists with luggage storage before check-in or after check-out.
Dining & Breakfast
A daily breakfast is included, with gluten-free options available upon request. The breakfast buffet offers pastries, including croissants, and operates with long hours each morning. There is no on-site restaurant for lunch or dinner, but Gran Via provides hundreds of dining options within a short walk.
Services & Amenities
Sterling has a 24-hour reception and a tour desk that helps guests plan visits to attractions like the Royal Palace. Free Wi-Fi is available throughout the property, and paid parking is located a 2-minute walk away. The hotel is family-run, offering a personal touch in service, and provides fax and photocopying for business travellers.
Highlights
Location: 200 metres from Santo Domingo Metro, 10 min walk to Royal Palace
Pet Policy: Free pet stays for dogs and cats
Rooms: Family rooms sleeping up to four guests
Dining: Daily breakfast with gluten-free options
Service: 24-hour front desk & luggage storage
Parking: Paid parking 2 min walk from hotel
“Close to Gran Vía, it strikes me as a family-run hotel that welcomes pets at no extra charge, a rare find. While the decor may show some vintage charm, the location and the inclusive policies make it a practical choice for families exploring Madrid who need rooms for up to four people.”
James DavidEditor-in-Chief at Dogfriendly-hotels
Select your room type
The hotel provides many room choices—family rooms, doubles, and pet-friendly suites—with breakfast, free cancellation, and special offers
Economy Double or Twin Room
2 persons
12 m²
2 Single beds
Air conditioning
Bathtub
room details
Family Room City View
2 persons
22 m²
4 Single beds
City view
Air conditioning
Bathtub
room details
Double or Twin Room
2 persons
15 m²
1 Double bed
Air conditioning
Bathtub
room details
Show all rooms
Rates & availability calendar
See current prices and availability for your chosen dates!
August 2026 - August 2027
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Check-in/ Check-out
Facilities
Hotels feature amenities designed to keep both you and your pet comfortable
Facilities: Very good
7.9/10Review score
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Pets allowed
Rooms/ Facilities for disabled
Security
Lift
Coffee shop
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Services
Welcome drink
Business
Fax/Photocopying
Children
Cots
Room features
Air conditioning
Heating
Mini-bar
Soundproofed rooms
Garden furniture
Media
Flat-screen TV
Room decor
Parquet floor
Show more
Location
San Bernardo, 29-31, Madrid, 28015,
Explore Madrid
Explore Madrid Nearby
Top Attractions
Activities
Dining
Entertainment
Puerta del Sol
12 minutes walking
A historic square and hub of Madrid, featuring the famous Clock Tower and vibrant atmosphere. A perfect spot for people-watching.
Royal Palace of Madrid
13 minutes walking
The official royal residence, showcasing stunning architecture and beautiful gardens. Guided tours available and free admission on certain days.
Plaza Mayor
12 minutes walking
A grand square known for its rich history and stunning buildings. A great place to relax with a meal at one of the many outdoor cafés.
Teatro Real
8 minutes walking
Madrid's premier opera house, known for superb performances and impressive architecture. Check their schedule for upcoming shows.
El Retiro Park
25 minutes walking
An expansive park perfect for walking, picnicking, or rowing on the lake. Enjoy seasonal events and yoga classes, especially in summer.
Cultural Events at Conde Duque
6 minutes walking
A cultural center offering exhibitions, workshops, and performances. Great for exploring local arts, especially during festivals.
Jardines del Arquitecto Ribera
8 minutes walking
A serene garden ideal for relaxation or a quiet read. Perfect for families and solo travelers looking to unwind among greenery.
Bike Rentals at Madrid Rio
30 minutes walking
Rent bikes near the Madrid Rio for a scenic ride along the river. Adventure seekers can explore well-maintained paths and stops.
Cerveceria Lena
2 minutes walking
A casual eatery known for its local beers and traditional tapas. Great atmosphere and ideal for post-sightseeing snacks.
Paraiso del Jamon
2 minutes walking
Specializes in cured hams and local delicacies. Fast service and a lively environment. Reservations not required.
Pez Tortilla
3 minutes walking
A cozy spot famous for its delicious Spanish omelets. Casual dining perfect for lunch or dinner, accommodating diverse dietary needs.
Museo del Jamon
11 minutes walking
A unique dining venue and ham museum offering a rich culinary experience. Tasty tapas in a vibrant setting, ideal for groups.
Teatro Real
8 minutes walking
Experience the magic of live opera and classical music in a refined setting. An inspiring venue for all ages.
Live Music at Café Central
20 minutes walking
A renowned jazz venue hosting nightly performances. Ideal for couples and music lovers searching for a lively evening.
Madrid Comedy Club
20 minutes walking
Features weekly comedy shows perfect for a night of laughter. Family-friendly atmosphere with accessible ticket pricing.
Clubbing at Café La Palma
15 minutes walking
A popular nightclub with live DJs and themed nights. Great for solo travelers and groups looking to enjoy Madrid's nightlife.
Local transport and travel tips
City Centre
Madrid 5 min · 400 m
Airports
Adolfo Suarez Madrid-Barajas (MAD) 34 min · 22.1 km
Train
Principe Pio Train Station 15 min · 1.2 km
Underground
Santo Domingo Metro 3 min · 200 m
Plaza de Espana / Noviciado 4 min · 300 m
Want access to early-bird pet-friendly hotel deals?
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Check Rates
Property information and rules
Check-in
from 16:00-23:59
Check-out
until 11 am
Guest Parking
Public parking is possible at a location nearby at true.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
You can start your day with a full breakfast, which costs EUR 13 per person per day.
Pets
Pets are allowed on request.
Languages
Spanish, Italian
Year renovated:
2010
Number of floors:
7
Number of rooms:
105
Former name
Alexandra Madrid
Reviews and Ratings
Feedback about Sterling from previous guests about their experience.
Review score
Based on 1080 verified reviews
8.0 /10
Great
83 %
Recommend
Breakfast
7.2/10
Cleanliness
8.2/10
Comfort
8.2/10
Facilities
7.9/10
Free WiFi
8.4/10
Location
9.4/10
Paid Wi-Fi
7.5/10
Staff
8.9/10
Value for money
7.8/10
Pros
Perfect location
Clean rooms
Comfortable beds
Friendly staff
Cons
Terrible breakfast
Guest reviews
based on 2400 reviews
8.1/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
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FAQs
About Sterling
What is the check-in and check-out policy at Sterling?
Check-in is from 16:00 and check-out is by 11:30.
How far is Sterling from the nearest metro station?
Sterling is just 200 meters from Santo Domingo Metro station.
What nearby attractions can be found close to Sterling?
Puerta del Sol and the Royal Palace are both just 10 minutes' walk away.
What amenities are included in the rooms at Sterling?
Rooms include air conditioning, a flat-screen TV, and a private bathroom.
What breakfast options does Sterling offer?
Sterling offers breakfast for an additional charge of 13 EUR, with gluten-free products available upon request.
What services does Sterling provide for guests?
Sterling provides a 24-hour reception, luggage storage, and a tour desk for guest assistance.